>  Service & Repair
To process the return of an item for inspection or repair through Capital Safety or an Authorised Service Centre, simply follow these instructions: 

(1) Through Capital Safety
:

  • Call Customer Services on +33 (0) 497 10 00 10 and request a return authorisation for the items being returned for inspection/repair.
  • Provide the Capital Safety customer service rep with your purchase order authorising the amount specified by the CSR. The PO must be provided before you can be given a return authorisation number (BRxxxxx).
  • Ship the items to Capital Safety with the return number and the PO number noted on the paper work.
  • The product will be inspected/repaired and returned as directed and you will be billed the applicable amount plus freight.

If you have any further questions, please contact the Capital Safety customer service department on +33 (0) 497 10 00 10 or your area sales representative.

(2) Through An Authorised Service Centre:

Click to download EMEA Repair Centres:  Global Repair Centre 05.09.13 - Website 02.05.2014.xlsx

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3M Fall Protection combines the products and expertise of DBI-SALA® and Protecta® with the technology and innovation of 3M to elevate safety to new heights and keep workers comfortable, confident and safe every time they climb. See our products and services at 3M.com/FallProtection.
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